Returns Policy

We hope you love your purchase, but if something isn’t right, we’re here to help.

Returns

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.

Proof of purchase (e.g. order confirmation or receipt) is required.

How to Request a Return

To initiate a return, please email us at [your email address] with your order number and reason for return. We’ll guide you through the next steps.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed.

Shipping costs are non-refundable.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item was faulty or sent in error.

We recommend using a tracked service, as we can’t guarantee receipt of returned items without tracking.

Questions?

If you have any questions about returns or exchanges, please contact us at [your email address].

We work hard to bring you the best value possible.

By purchasing in large quantities directly from our suppliers, we're able to negotiate better prices — and we pass those savings on to you. No unnecessary markups, just great products at fair prices.

Delivery is FREE on all orders over £25.

For orders under £25, a flat delivery fee of £4.99 applies.

Yes! We offer GLO Gift Cards, perfect for any occasion.

They can be used across the entire GLO family – whether it’s for sunbed hire, minutes in our salon, or products like tanning creams.

Treat someone special (or yourself) to a little glow-up!

Choosing the right sunbed cream can make a big difference in your tanning results. Here’s a quick guide to help you pick the right one for your skin and tanning goals:

Accelerator Creams

These are perfect for beginners or those with fair or sensitive skin.

Help kickstart your natural tanning process by stimulating melanin production.

Usually contain moisturizing ingredients to keep your skin soft and hydrated.

No added colour – just helps you build a natural tan faster.

Best for: Beginners or those building a base tan.

Bronzer Creams

These contain added colour (natural or cosmetic bronzers) for an instant tan boost.

Give you immediate colour while your natural tan develops underneath.

Wash-off or gradual bronzers depending on the product.

Some also contain DHA for longer-lasting colour.

Best for: Anyone wanting deeper, more noticeable colour – fast.

Tingle Creams

Designed for experienced tanners only.

Increase blood flow and oxygen to the skin, boosting melanin production.

Create a warm, tingling or reddening sensation that fades after a while.

Can result in a deeper, darker tan – but not recommended for sensitive skin.

Best for: Advanced tanners looking for maximum colour and who can handle the heat.

💡 Tip: If you’re new to tanning or unsure, start with an accelerator before moving on to bronzers or tingle creams.

Using a tanning cream during sunbed sessions isn’t just a nice extra — it actually helps you get better, faster, and longer-lasting results. Here’s why:

1. Boosts Your Tan

Tanning creams are specially formulated to stimulate melanin production, which is what gives your skin that golden glow.

You’ll tan faster and deeper than you would with dry skin.

2. Prevents Dry Skin

UV light can dry out your skin. Tanning creams are packed with moisturizers that keep your skin hydrated, soft, and smooth — which helps your tan last longer and fade more evenly.

3. Protects and Nourishes

Many creams contain skin-loving ingredients like vitamins, aloe vera, and antioxidants that protect and repair your skin during tanning.

4. Maximises Your Session

Without cream, up to 50% of the UV light can be reflected off dry skin. Using a cream helps your skin absorb the light more effectively, so you get the most out of every session.

💡 In short: A good tanning cream isn’t just about luxury — it’s essential for healthier skin, deeper colour, and longer-lasting results.