Returns & Refunds Policy

GLO Tanning Creams

(operated by GLO Sunbed Hire Ltd)

Last updated: [10/02/2026]

This Returns & Refunds Policy applies to all purchases made through www.glotanningcreams.co.uk and forms part of our Terms & Conditions.

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1. Company Details

GLO Tanning Creams is operated by:

GLO Sunbed Hire Ltd

Company Number: NI657123

Registered Office: 20 Armagh Road, Portadown, Craigavon, Northern Ireland, BT62 3DP

📧 Email: glosunbedhire@outlook.com

📞 Telephone: 0800 368 9499

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2. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Goods must be:

• As described

• Of satisfactory quality

• Fit for purpose

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3. Cooling-Off Period (Distance Selling)

If you purchase goods from us online or by phone, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.

To cancel your order, you must notify us within 14 days of delivery by contacting us using the details above.

Once you have notified us, you then have a further 14 days to return the goods.

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4. Conditions for Returns

To be eligible for a return, items must be:

• Unused

• Unopened

• In their original packaging

• In a resaleable condition

You are responsible for the cost of return postage unless the item is faulty or sent in error.

We strongly recommend using a tracked or signed-for delivery service, as we cannot be responsible for items lost in transit.

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5. Non-Returnable Items (Hygiene & Safety)

For health, hygiene and safety reasons, the following items cannot be returned or refunded unless they are faulty:

• Tanning creams

• Cosmetic creams

• Lotions, oils or skincare products

• Any sealed product that has been opened, used or tampered with

This is in accordance with UK consumer law exemptions for hygiene-sealed goods.

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6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible after delivery.

We may ask for:

• A description of the issue

• Photographic evidence

• Return of the item for inspection

Once the fault is confirmed, we will offer one of the following, in line with your legal rights:

• A replacement

• A repair

• A full refund (including reasonable return postage costs)

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7. Refunds

• Refunds are processed within 14 days of receiving the returned item or proof of return

• Refunds will be issued to the original payment method

• Original delivery charges are refunded only where required by law or where the return is due to our error

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8. Business Customers

Purchases made by business customers may not qualify for consumer cancellation rights.

If you are ordering on behalf of a business, please contact us before placing your order.

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9. How to Return an Item

Before returning any item, please contact us first to arrange the return:

📧 glosunbedhire@outlook.com

📞 0800 368 9499

Returns sent without prior contact may be delayed or refused.

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10. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. The version published on our website at the time of your purchase will apply.